Job Description

Job Description

Job Description

Bankruptcy Representative II

Full time; Non-Exempt; 40 hours/week; Overtime as required.

Location; Lake Zurich, IL, US

Department: Bankruptcy

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

Oversees the handling of bankruptcy processes on assigned loans within the guidelines of FHA, VA, PMI, Fannie Mae, Freddie Mac, private investors, and federal and state laws.

Essential Functions and Duties:

• Monitor activity on bankruptcy files to protect the organization and client’s interest on loans impaired by bankruptcy filing.

• Monitor assigned loans to ensure all activities are handled within departmental and regulatory guidelines and timeframes.

• Ensure proof of claim is filed correctly and that an acceptable plan is entered into and approved within required guidelines.

• Process cash; pay attorney and vendor invoices.

• Research and respond to debtor and investor inquiries timely and accurately.

• Process file when a bankruptcy has been reinstated.

• Monitor all aspects of the outsourcing firm and report performance/issues to management.

• Coordinate with the outsourcing firm to ensure all information necessary to conduct the bankruptcy action is received.

• Monitor and maintain bankruptcy reports to ensure compliance with departmental and regulatory guidelines.

• Keep bankruptcy screens updated accurately and timely.

• Maintain and monitor special loans as assigned.

• Train and mentor junior staff

• Successfully complete annual regulatory compliance training.

• Additional duties as assigned.

BK Phone Rep:

• Answer inbound bankruptcy calls according to procedures.

• Process pays by phones payments.

• Provide fax, email, and mailing address to the borrower, third parties when applicable.

• Transfer calls to bankruptcy processor, Team Lead or Supervisor when applicable

• Train and mentor junior staff.

BK Set Up Rep:

• Review bankruptcy notifications and set up bankruptcy workstation in MSP where applicable.

• Upload required documents.

• Email firms and internal contacts to validate foreclosure sales.

• Review dockets, action issues.

• Perform data entry functions as defined by departmental processes and procedures.

• Train and mentor junior staff

BK Bill Back Rep:

• File GSE claims timely, confirming fees have been moved.

• Prepare 2130 forms and 2650 forms following through to completion.

• Train and mentor junior staff

Required Qualifications:

• High School or equivalent combination of education and experience

• Solid PC skills include Microsoft applications and loan servicing platforms.

• Strong analytical and problem-solving skills and attention to detail.

• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment.

• Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.

Preferred/Other Qualifications:

• 1 year mortgage servicing or originating experience.

• Knowledge or experience of bankruptcy laws and processes.

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.

• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.

• 401 (K) Plan with company match

• Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.

The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

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