Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
...Virtual Assistant Opportunities We are a dynamic and growing company providing support to small business owners across various industries... ...required. Project Management: Assist in planning, executing, and monitoring projects to ensure they are completed on time...
Are you passionate about helping students succeed? We're looking for an experienced online instructor/tutor to provide one-on-one or group tutoring for LSAT preparation and law courses. This is a fantastic opportunity to make a real impact on students across the country...
...BJC HealthCare is seeking a Nurse Practitioner Outpatient Oncology for a job in Saint Louis, Missouri. Job Description & Requirements Specialty: Oncology Discipline: Nurse Practitioner Duration: Ongoing Employment Type: Staff At Vivian Health, candidates...
Job Description Job Description Door To Door Canvasser: THIS IS IMPORTANT If you want to feel valued and appreciated, live with purpose, and refuse to settle for mediocrity, then your search is overyouve found what youre looking for! WHO WE NEED ...
Job #: 6514Pay Rate: Not SpecifiedJob type: contractorLocation: Weehawken, NJMust to have: Agile Coach, Project Management, QMS and ToolsJob Description:Provide Agile coaching to teams on all aspects of the project management framework, with a strong focus on Scrum...