Job Description

Overview Community Associate, Common Desk, Houston 4 days ago Be among the first 25 applicants About Us Common Desk, a WeWork company, specializes in creating workspace communities where everyone finds a profound sense of belonging. We deliver quality workspace products, services, and amenities inside state-of-the-art buildings over meaningful moments, specialty coffee, and unparalleled hospitality. Since we first opened in 2012, we believe people-focused workspaces are the key to happy professional environments. Our co-working spaces exist to help people enjoy showing up to the office to do what they do best every day of the week. The Opportunity The Common Desk Community team consists of individuals who are customer-focused, consistent, and warm. At the location level, our team takes a lattice approach to space management, which means that Community Associates and Community Leads are responsible for a range of tasks to ensure that every aspect of the space is well-maintained and that members receive exceptional service. Duties As a Community Associate, you will be a point of contact for the Community and report to your building each day to support the Community Lead. Your work will include but is not limited to the duties listed below. Build a welcoming community amongst Common Desk members by planning and hosting events and intentional, daily interactions. Assist in maintaining the physical space and ensuring it is clean and organized. Work closely with the Community Lead and Senior Community Manager to develop and implement strategies for member retention and growth. In This Role, You’ll Front Desk Management Work with the Community Team to ensure the front desk is covered during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at the Hospitality Bar. Greet members and guests with a warm and welcoming demeanor. Learn the names of members and guests with the goal of building relationships to facilitate the sense of community Common Desk is known for. Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience. Keep the front desk clean and organized. Answer any questions from members and guests related to the building including way-finding, policies and procedures, and community etiquette. Events, Sales, and Member Engagement Execute marketing and sales tasks in tandem with the Community Team, including managing the sales pipeline in Salesforce, posting to the location’s Facebook page, and scheduling events weekly. Consistently celebrate members’ successes and milestones through gifts and notes. Plan location events and distribute all necessary information to promote the event including creation and posting of weekly events posters. Conduct New Member Orientation, educating members on all relevant Common Desk policies and procedures and encouraging usage of the app to activate space amenities. Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, and supply store. Know and explain Common Desk policies and procedures and communicate, inform, and update members on building issues. Ensure music levels and events are appropriate to the time of day and occasion. Write and send notifications to members relating to the location through OfficeRnD. Building Operations Man the location’s Fiction Coffee outpost, if applicable in the location, providing espresso-based coffee drinks to patrons. Handle day-to-day space responsibilities, such as sorting mail, answering phone calls and emails, making coffee for guests, and giving tours. Receive, process, sort, and organize all mail. Return to Sender for unidentified mail and former member mail after 30 days of no-pick up. Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed. Collect keys and key cards upon move-out. Review location and how to use each piece of Emergency Equipment. On The Community Team, You Promise You will be customer-centric and member-focused, consistently and authentically enhancing everyone’s workday. You will own the hospitality initiatives in the space. You will work to create a sense of belonging for all. You will clean and service assigned areas in an organized manner according to Common Desk standards. You will be flexible and open to new and innovative solutions that improve building health. You will present well through appearance and dress. You will communicate clearly and effectively to upper management and internal departments. You will maintain company standards and expectations. You will work strategically and make decisions with confidence and tact. You will have a passion and commitment to the business. You will be a self-starter, dependable, and solutions-focused. You will adhere to the community\'s rules, guidelines, and best practices to optimize member experience. You will operate with understanding, active listening, patience, empathy, and kindness to customers and Common Desk staff alike. You will have a willingness to learn. We share feedback, get feedback, and operate in a culture of being open-minded to grow. You will aid in creating a collaborative, joy-filled environment amongst our members through events, networking, and personal introductions. On The Community Team, Success Looks Like Consistently delivering a legendary hospitality experience to every guest and member of Common Desk. Creating a robust and vibrant community with occupancy levels that meet and exceed budget expectations. Achieving exceptional member retention and member satisfaction scores. Supporting a member-first culture amongst staff. Maintaining a functional, clean environment with a focus on operational excellence. Living out our company values: Keep it real, value everyone, serve first, develop others, challenge norms, have a blast, and do what it takes. Qualifications & Competencies Customer Focus: Delivering strong customer relationships and customer-centric solutions. Situational Adaptability: Adapting approach and demeanor in real-time to match shifting demands. Resourcefulness: Securing and deploying resources effectively and efficiently. Communicates Effectively: Delivering multi-mode communications for different audiences. Drives Engagement: Creating a climate where people are motivated to help the organization succeed. About You We’d love to hear from you if you meet the qualifications below: College graduate with a four-year degree preferred, but not required. Customer service and/or sales experience is a plus. Must have strong verbal and written communication skills. Outstanding interpersonal and multitasking skills. Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion. Passion for entrepreneurial communities. Proficient in basic computer skills. Equal Opportunity WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy, gender identity or expression, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds protected by law. WeWork also affirms veterans and individuals with disabilities. Compensation & Benefits Base Pay: $18.50 to $19.50 Hourly Incentive Compensation: WeWork employees may participate in an incentive plan specific to their role; details provided after commencement of employment. Benefits: Full-time employees receive comprehensive benefits, including 20 days PTO, ~13 paid holidays, 80 hours paid sick time per year, 16 weeks paid parental leave, healthcare, 401k, life and AD&D insurance. Life at WeWork Being a WeWorker is more than just a job. WeWork is proud to be an Equal Employment Opportunity employer and an affirmative action employer for veterans and individuals with disabilities. Referrals increase your chances of interviewing at Common Desk by 2x. Get notified about new Community Associate jobs in Houston, TX. #J-18808-Ljbffr Common Desk

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