Job Description

Job Description

Job Description

Description:

Mayhew Technology Solutions is looking for Cleared Computer Technicians to support an ongoing project in Schenectady, NY. This individual must have an active DOE Q clearance or an active DOD Secret clearance at a minimum. This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and peripherals. The desktop equipment list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Peripherals are primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches. The Computer Technician will be a part of a team of 17 technicians sitting across multiple sites in support of our customer and will answer to a Project Manager onsite.

• Provide periodic and preventative maintenance services based on Original Equipment Manufacturer (OEM) recommendations.
• Provide remedial services as required to keep desktop devices in good working order.
• Responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce the obsolescence of spare parts.
• Create monthly inventory reports to replace components used from spare parts inventories and adjust inventories to support the performance level required.
• Refresh approximately 25% of the total number of computers per site on an annual basis.
• Swap out defective units to maintain continuity of operations.
• Troubleshoot and repair desktop devices.
• Work with the Project Manager to recommend upgrades of existing equipment and configurations as technology permits.
• Knowledge of software installations and image generation (device imaging) procedures.
• Interface with the end user to resolve desktop productivity suite issues.
• Implement all OEM firmware/software updates on networked printers as directed by the customer.
• Install images on desktop/peripheral equipment if requested.
• Partaking in the annual deployment of desktop PCs.
• Other duties as assigned by the customer.

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