Job Description
Key Responsibilities
· Serve as the primary liaison for clients throughout the build lifecycle — from production kickoff through delivery and post-build follow-up.
· Translate shop progress and production milestones into client-friendly updates, photos, and status reports.
· Monitor and communicate schedule changes, part delays, and key approvals in real time, ensuring proactive customer communication.
· Work directly with the Director of Operations to align customer expectations with actual shop movement and production capacity.
· Collaborate with internal teams (Fabrication, Paint, Assembly, and Project Management) to anticipate issues and provide quick, informed resolutions.
· Track and document all client interactions, updates, and approvals within the CRM/project management system.
· Support internal and external media opportunities (photo shoots, video updates, delivery celebrations) as part of the Fat Fender customer experience.
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Qualifications
· 3+ years of experience in project coordination, customer experience, or client relations, ideally within a production, design-build, or automotive environment.
· Strong communication and relationship-building skills with a professional, empathetic demeanor.
· Comfortable working in a fast-paced, detail-driven environment where priorities can shift daily.
· Proven ability to interpret and translate technical information from shop teams into clear, digestible updates for clients.
· Proficiency with project management or CRM software tools (e.g., HubSpot, ClickUp, etc.).
· A genuine passion for automotive craftsmanship and delivering an elite customer experience.
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