Customer Advocate Job at FAT FENDER GARAGE LLC, Gilbert, AZ

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  • FAT FENDER GARAGE LLC
  • Gilbert, AZ

Job Description

Job Description

Job Description

Key Responsibilities

· Serve as the primary liaison for clients throughout the build lifecycle — from production kickoff through delivery and post-build follow-up.

· Translate shop progress and production milestones into client-friendly updates, photos, and status reports.

· Monitor and communicate schedule changes, part delays, and key approvals in real time, ensuring proactive customer communication.

· Work directly with the Director of Operations to align customer expectations with actual shop movement and production capacity.

· Collaborate with internal teams (Fabrication, Paint, Assembly, and Project Management) to anticipate issues and provide quick, informed resolutions.

· Track and document all client interactions, updates, and approvals within the CRM/project management system.

· Support internal and external media opportunities (photo shoots, video updates, delivery celebrations) as part of the Fat Fender customer experience.

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Qualifications

· 3+ years of experience in project coordination, customer experience, or client relations, ideally within a production, design-build, or automotive environment.

· Strong communication and relationship-building skills with a professional, empathetic demeanor.

· Comfortable working in a fast-paced, detail-driven environment where priorities can shift daily.

· Proven ability to interpret and translate technical information from shop teams into clear, digestible updates for clients.

· Proficiency with project management or CRM software tools (e.g., HubSpot, ClickUp, etc.).

· A genuine passion for automotive craftsmanship and delivering an elite customer experience.

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Job Tags

Shift work,

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