Job Description

Job Description

We’re looking for a Customer Support Specialist that will be supporting mobile phone users and handling inquiries related to cellular services. If you’ve helped customers troubleshoot service or hardware issues—especially for Android devices or other unlocked phones—you could be a great fit. In this role, you’ll be an individual contributor working closely with our product and AI teams to help shape the future of customer support in the mobile space. This is not your typical support role. You’ll help design chat flows, contribute to AI training, and bring customer insights directly into the technology we're building . If you're excited by the intersection of telecom and new technology, and love digging into problems to find solutions, we’d love to meet you.

Responsibilities:

• Handle customer inquiries related to mobile services, device setup, and troubleshooting.
• Provide support for unlocked phone hardware and guide customers through setup and issue resolution.
• Collaborate with the product team to identify common issues and develop clear, helpful chat flows.
• Help train AI models for customer support by tagging and reviewing interactions, writing training data, and advising on tone and accuracy.
• Bring a customer-first perspective to every aspect of our support experience.

What We’re Looking For:

• 2+ years experience in customer support for mobile devices or services
• Strong troubleshooting skills—both technical (device/network) and user-facing
• Experience supporting mobile operators or MVNOs is a strong plus
• Excellent written communication and a knack for simplifying complex topics
• Curious, detail-oriented, and excited to work with new tools and technologies
• Experience with chatbots, helpdesk tools, or AI training is a plus, but not required

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