Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager II in Australia .

In this role, you will act as a trusted advisor to a diverse portfolio of customers, ensuring long-term success, retention, and growth. You will build strong, durable relationships while guiding clients through operational and product-related challenges, particularly in payroll-focused environments. Working in a fully remote, fast-paced setting, you will collaborate closely with cross-functional teams to deliver high-quality customer experiences. The role combines strategic thinking with hands-on execution, requiring comfort with ambiguity and ownership. You will play a key role in driving platform adoption and identifying expansion opportunities. Your impact will be measured through customer satisfaction, retention, and sustainable account growth.

Accountabilities:

• Manage a portfolio of SMB, mid-market, or enterprise customer accounts with varying levels of spend and growth potential
• Build strong relationships with key customer stakeholders and conduct regular business reviews
• Act as the primary point of contact, ensuring a consistently high-quality customer experience
• Identify risks that may lead to churn and proactively engage internal teams to resolve issues
• Drive adoption of platform features to improve customer outcomes, retention, and value realization
• Serve as the voice of the customer by collecting and sharing product and operational feedback internally
• Coordinate with internal teams to ensure timely responses and resolution of customer requests

Requirements:

• 4+ years of relevant experience in a customer-facing role such as Customer Success or Account Management
• Proven experience working with payroll clients or payroll-related accounts
• Strong knowledge of Australian payroll regulations and processes
• Experience in fast-growth startups, consulting, investment banking, private equity, or similarly demanding environments
• Excellent relationship-building skills with the ability to remain composed in challenging situations
• Strong analytical mindset with the ability to interpret data and translate insights into action
• Self-starter attitude with a growth mindset and comfort operating in fast-paced, high-ownership roles
• Demonstrated track record of performance, impact, and professional achievement

Benefits:

• Competitive compensation aligned with role, experience, and location
• Stock grant opportunities depending on employment status and country
• Fully remote work with flexible arrangements and optional coworking access
• Scalable benefits and perks tailored to local employment conditions
• Opportunity to work in a collaborative, high-performance global environment
• Inclusive culture that values diversity, ownership, and continuous growth

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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