Job Description

Job Description

Job Description

Salary: $28 + DOE

Founded in 1967, Toyota Lift Northwest is dedicated to providing fully integrated material handling solutions to businesses across the Pacific Northwest the best in material handling equipment and support. Our services include new and used equipment sales, rental & used equipment, equipment service and parts, storage and automation, training and more.

When you join our team, you take on the mission to approach every customer interaction with respect, honesty, and transparency. Our goal is to exceed customer expectations every single time. Youll commit to utilizing the 5S methodology (Seiri, Seiton, Seiso, Seiketsu, and Shitsuke) to improve the workplace.

In return, we will welcome you into a supportive and friendly workplace dedicated to your professional development. Youll have access to the latest training materials from Toyota Material Handling as well as the equipment and technology you need to be successful. We offer competitive pay and top tier benefits.

Your Job:
Field Technicians have constant interaction with customers. You are a front-line employee and must always represent TLNW in a professional manner and take ownership of your work. Always improve your skills and work safely in completing tasks. Follow company policy and guidelines.

Your Responsibilities:
Job requirements may include the following where applicable:

• Perform PM (periodic maintenance) services at a designated customer location.
• Visual check of customer lift and verify all lifts are signed up on PM service.
• Perform field repairs at a designated customer location.
• Upsell during repairs and Preventative Maintenance agreements
• Check in with Dispatcher via phone in the morning when you start, throughout your day, and when you end your day.
• Document all work orders using Catavolt.
• Review work in process, complete, and complete all open work orders immediately.
• Complete safety inspection forms monthly to make sure vehicles and tools are maintained properly.
• Never compromise safety: Always surround your work area with safety cones.

• Use proper PPEs when needed.

• Familiarize yourself with proper use of tools.
• Practice 5s
• Stop, Call, and Wait if unfamiliar with a task.
• Assist as needed for various projects or jobs as requested.
• Notify supervisor of safety concerns.

Required Skills /Qualifications:

• High School Diploma. (required)
• Self-motivated, detail oriented and organized with ability to shift priorities in a changing environment.
  (required).
• Mechanical ability to repair equipment and adapt to various types of machines.
• Previous mechanical experience or technical school
• Field techs must be experienced techs, usually journey level with over 4 years of professional mechanical experience or demonstrate capability determine by the Service manager.
• Strong communication skills, written and oral.
• Ability to work independently and self-motivated. Ability to lead and supervise small group of technicians.
• Ability to communicate clearly and effectively with employees, vendors and customers. (required)
• Prior experience in customer service, and material handling/industrial equipment environment. (preferred)
• Ability to operate reach-truck, stock-picker, pallet jack, & pass forklift certification
• Ability to interact effectively with others; be a team player
• Maintain a good attendance record

Physical Requirements/Working Conditions:
The physical demands described here are representative of those that must be met by the Experienced Forklift Field Technician to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. May require sitting for long periods of time working in front of the computer, physically lifting and moving up to 75lbs. (on occasion), walk on concrete floors with the ability to use full range body motion for climbing, pushing, lifting, and reaching.

Complete employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening (required)

Shifts:M F: 7:00 am 5:00 pm (hours may vary due to workload)

Reports to: District Service Manager
Position Class: Non-Exempt/Hourly
Position Location: Medford, OR

Toyota Lift NW is an equal opportunity employer, and our policy is to maintain employment practices that conform to the intent and letter of the laws regarding equal employment opportunity. TLNW is committed to affording equal employment opportunity to all individuals without regard to race, sex, color, religion, national origin, age, disability, veteran or military status, marital status, sexual preference, genetic information or any other basis prohibited by federal, state, or local laws or regulations. This commitment applies to all phases of the recruitment process including hiring, selection, promotions, transfers, demotions, compensation, benefits, or training. TLNW will endeavor to make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue business hardship or a direct threat to the health or safety of any individual.

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