Job Description

Job Description

Job Description

Join the ACNB Bank Team as a Help Desk Specialist!

Location: Gettysburg, PA (not remote)

Do you have experience in helping troubleshoot computer system irregularities? Take your IT experience to the next level! ACNB Bank , in historic Gettysburg, PA, is looking for a novice techie to perform a variety of duties to support the Help Desk function.

What You Bring to the Table:

• Education : An Associate's degree in Information Technology or a related field is preferred. A high school diploma is required.
• Skills : A basic understanding of computer systems, mobile devices, and other tech products with excellent analytical, diagnostic, and troubleshooting skills. Having about 2 years of related experience is helpful.
• A familiarity with ticketing systems and remote support tools is preferred but not required.
• Ability : To stand, stoop, bend, climb, and lift items up to 50 lbs. Visual and auditory skills. Valid driver's license.

Why You'll Love This Role:

• Being able to provide first-level technical support to our employees (end-users) via phone, email, and in-person.
• Diagnose and troubleshoot hardware and software issues, escalating complex problems to higher-level support as necessary.
• Document all support interactions and maintain accurate records of issues and resolutions in the ticketing system.
• Assist in the setup and configuration of new hardware and software for employees.
• Work independently and part of a hard-working team to resolve IT issues, adhering to policies, creating a safe, risk adverse environment for staff.

Why you want to work at ACNB:

• Benefits package including Health (starts on the 1st of the month after hire), Dental, and Vision insurance;
• Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions;
• 401(k) with up to 4% employer match;
• Generous PTO package plus eleven (11) Bank paid holidays;
• Career growth and ongoing training and development opportunities; and
• Employee recognition and service awards.

Find your IT career in banking! Join our team as a Help Desk Specialist and be a part of a company that celebrates your contributions while continuing to make history in Gettysburg!

ACNB Bank is an Equal Opportunity Employer.

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