Responsibilities: a. The contractor shall provide desktop computer support on the NIPR and SIPR network, which includes, but is not limited to, installation, configuration, and upgrade of software, hardware, and peripheral devices. b. The contractor shall perform Help Desk functions: troubleshoot software and hardware issues and/or problems, and work with Government representatives and contractors in DOS, at the G6, and Network Enterprise Center (NEC) to resolve unusual or more complicated issues and/or problems. c. The contractor shall assist the Government with the maintenance of network-based capabilities that support unclassified and classified voice, data, and video teleconferencing. d. The contractor shall submit and track Technical Review Board (TRB) Submission Forms. These forms must go to the appropriate agencies or individuals for approval and a spreadsheet with the current status shall be maintained and updated as needed. e. The contractor shall perform Help Desk functions for phone related issues, submit relocation documentation to NEC for phone line moves, submit documentation to NEC for additional phones, review long distance calls and brief the DOS Director on any issues or questions, and install/relocate phones when necessary. f. The contractor shall submit all required Army Enterprise Service Desk (AESD) tickets and interface with NEC for all NIPR, SIPR, and phone issues. g. The contractor shall provide Help Desk functions: troubleshoot software and hardware issues and/or problems with the ARTS systems, and work with Government representatives and agencies (NEC and/or G6) to resolve more complicated issues and/or problems. h. The contractor shall submit AESD tickets to the NEC for all issues and problems that require the NEC's support for issues above local DOS control. i. If required, the contractor shall request, issue, and maintain all phone PINs for DOS civilian, military, and contractor employees. j. The contractor shall attend all IMO and TRB meetings requested by the G6/NEC. k. The contractor shall support/adhere to all NEC/G6 requests for information, upgrades, or support to the NIPR/SIPR computers and systems. l. The contractor shall support DOS with any/all conferences, meetings, workgroups, forums, and tours that utilize the AAR rooms or any of the conference rooms in buildings 5440 and 5101. m. During the week prior to and the week of the AVCOE Commanding General's Aviation Senior Leaders Forum (AvSLF), the contractor shall provide daily operator support for the computer systems and Audio/Video systems in the AAR room and other areas utilized for the forum.
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