Job Description

Job Description

Job Description

Location: Flint and Ann Arbor Service Region with offices located in North Branch or Dexter, MI
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training

Position Summary: The Install Repair Supervisor plays a vital role in the customer experience journey and leads a team of customer front facing field technicians responsible for the installation, maintenance, and repair of our customer prem fixed wireless and fiber infrastructure.

Key Responsibilities:

• Oversee the day-to-day activities of a team of field technicians.
• Assign tasks, monitor performance, and provide coaching and feedback.
• Ensure adherence to company policies, procedures, and safety guidelines.
• Coordinate and schedule field service activities, including installations, maintenance, and repairs.
• Monitor technician performance and productivity.
• Troubleshoot complex technical issues and provide guidance to technicians.
• Ensure that all work is performed to the highest quality standards.
• Inspect completed work to verify accuracy and compliance.
• Identify areas for improvement and implement corrective actions.
• Manage and maintain inventory of tools, equipment, and materials.
• Coordinate with procurement to ensure adequate stock levels.
• Interact with customers to resolve issues and provide excellent service.
• Communicate effectively with customers and internal teams.
• Coordinate with relevant teams to quickly resolve network outages and service interruptions.

• Other duties as assigned

Skills and Requirements:

• 3+years of experience in telecommunications field service, preferably in a fixed wireless and fiber environment.
• Strong technical knowledge of network infrastructure, including fiber optic cables, wireless towers, and associated equipment.
• Excellent problem-solving and troubleshooting skills.
• Strong leadership and organizational abilities.
• Excellent oral/written communication, interpersonal, and analytical skills.
• A self-starter who will conceive of and accept responsibility for projects and see them through to completion; be an individual contributor and contribute as part of a larger team.
• Valid driver's license.
• Ability to work flexible hours, including weekends and evenings.
• High school diploma or general education degree (GED)

Physical Requirements

• Lifting 50 lbs
• Bending at the knees
• Using hand power tools
• Digging with hand tools
• Climbing ladder
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may be required.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
• Ability to sit at a computer terminal for an extended period.
• May be required to operate general office equipment including but not limited to copiers, printers.

Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department

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