Live Chat Agent Job at Innotech, Houston, TX

ZjY4TDFyWURLVmx0SHY2bmxEVVB1RjY0THc9PQ==
  • Innotech
  • Houston, TX

Job Description

Job Brief

 

We are seeking a skilled Live Chat Agent to join our team. Your primary role will be to provide exceptional customer service by handling inquiries via our live chat platform. You'll be the face of our brand, directly impacting our reputation and customer satisfaction.

 

Responsibilities

 

Handle customer inquiries promptly via live chat.

 

Provide accurate, valid, and comprehensive information by using the right methods/tools.

 

Identify and assess customers' needs to achieve satisfaction.

 

Build sustainable relationships and trust with customer accounts through open and interactive communication.

 

Meet personal/customer service team targets and call handling quotas.

 

This position offers an opportunity to interact directly with customers, solve problems, and represent our company. If you have a knack for customer service and enjoy helping others, we'd love to hear from you.
Requirements and Skills

 

Proven customer support experience or experience as a client service representative is a plus.

 

Strong phone contact handling skills and active listening.

 

Familiarity with CRM systems and practices.

 

Excellent communication and presentation skills.

 

Ability to multi-task, prioritize, and manage time effectively.

 

High school degree.

 

Job Tags

Full time,

Similar Jobs

Revel Staffing

Nursing Assistant Job at Revel Staffing

 ...confidential long-term acute care facility is seeking a compassionate Nursing Assistant to provide direct patient care and support nursing staff....  ...who value flexibility while gaining hands-on clinical experience. Key Responsibilities Assist patients with... 

PlayStation

Senior Backend Engineer - Scalable Services for Gaming Job at PlayStation

A leading gaming company in Los Angeles is seeking a Senior Backend Engineer to design and develop scalable cloud-native systems for next-generation gaming experiences. Applicants should have extensive experience in backend development, proficiency in Java and Spring Boot... 

Snap Fitness

Female Personal Trainer Job at Snap Fitness

 ...performing exercises and encourage healthy behaviors outside of the gym. Partner with sales/management team to help new members...  ...personable team player with a great sense of humor! This is a part time start with plenty of opportunity to quickly grow to full time.... 

vTech Solution

Interventional Radiologist Job at vTech Solution

 ...Radiology Technologist will work in a fast-paced Interventional Radiology Department supporting Vascular Surgeons and Interventional Radiologists. The technologist will be part of an experienced team using Philips rooms and a GE Hybrid room, performing various... 

JABIL CIRCUIT, INC

Industrial Engineer Job at JABIL CIRCUIT, INC

 ...Job Description JOB SUMMARY Industrial Engineer I will support the Industrial Engineering Department in planning, designing, implementing and managing; integrated, production and service delivery systems that assure performance, reliability, maintainability, schedule...