Job Description

Job Description

New Marketing Representative, Pre-Arrival may be eligible for sign on bonus up to $1500 based on your experience! 

As a Bilingual Marketing Representative, Pre-Arrival you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests.

HERE'S WHY YOU'LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:

• Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Marketing Representative, Pre-Arrival have a targeted annual earnings of $100,000 per year, with some Team Members earning substantially more based on their individual performance.
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification. 

SCHEDULE DETAILS:
Our Bilingual Marketing Representative, Pre-Arrival will work a flexible schedule to include weekends and holidays.

ADDITIONAL RESPONSIBILITIES INCLUDE:

• Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
• Manage call list provided and make required number of outbound phone calls per day to meet production requirements
• Sell local tours and activities while performing exceptional vacation planning concierge services.
• Promote HGV Ultimate Access events.
• Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards.
• Proactively works with management to resolve any customer related challenges that may arise.
• Willing and able to complete any reasonable request from management. 
• Completes other administrative duties and tasks, as assigned by management

Qualifications - External

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. 

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Japanese/English Bilingual (speak, read, and write)
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Minimum 1 year of customer service experience
• Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
• Excellent verbal and written communication 

It would be conducive in this position for you to demonstrate the following capabilities and distinctions:

• Previous sales related call center experience or timeshare experience
• Previous tours and activity or concierge service experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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