Job Description

Front Desk Coordinator

Located in Newton, New Jersey 07860

Position Summary: Performs a variety of front desk activities (answering phones/greeting patients) that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager.

Duties and Responsibilities

The duties include, but are not limited to:

• Assist with/complete all Front Desk operations and the use of the Practice Management system to ensure efficient patient registration and check out processes.
• Greeting patients and verifying/inputting demographic information into Practice management system.
• Collecting and inputting all valid licenses and insurance information.
• Collecting and posting all co-payments and payments made at time of service.
• Maintaining/organizing patient documents/files.
• Answering phones, scheduling appointments, taking messages.
• Reconciling co-pays and time of service payments collected daily.
• Filing/labeling/sending outbound and inbound faxes.
• Maintain confidentiality and use discretion when handling patient's medical records and information.
• May perform charge entry process.
• Completing referrals for a specialist.
• Prior authorization requests from patients and/or providers.
• Filing any/all paper work.
• Rooming patients when checked in and provider is ready to treat the patient.
• Performs miscellaneous job-related duties as assigned.

Qualifications or Education, Training and Experience

• High School graduate or equivalent. Computer literacy required.
• 1-2 years of previous customer service/data entry, administrative/office management/clerical experience required.
• Experience of working in the health or other public sector organization helpful, but not necessary.

Knowledge and Skills /Expected Competencies

• Business office procedures.
• Grammar, spelling, punctuation, and basic arithmetic.
• Medical insurance and medical billing skills.
• Operating all office equipment.
• Strong organizational and leadership skills.
• Answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
• Establishing and maintaining effective working relationships with patients, employees, and the public.
• Speak clearly and concisely.
• Read, understands, and follows oral and written instruction.
• Exceptional customer service skills.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability and willingness to help patients with check in or check out process.
• Work may require hand dexterity for telephone and office machine operation.
• Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
• Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary.
• Hearing must be in the normal range for telephone contact.
• It is necessary to view computer screens for long periods and to work in an environment that may be stressful.

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence and leads New Jersey in provider and patient satisfaction. Consensus Health values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Consensus Health is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Consensus Health is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as appropriate.

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