MSP/MSSP Product & Operations Manager Job at DNA Communications, Rochelle, IL

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  • DNA Communications
  • Rochelle, IL

Job Description

Job Description

Overview:

DNA Communications, in partnership with Helix Technologies, is launching a Managed Services and Security Services division. We seek an experienced Product Manager to design, implement, and scale this new line of business.

Responsibilities:

  • Define and implement the managed services stack (NinjaRMM, Halo PSA, Todyl, ThreatLocker, CyberGuard360).
  • Develop service packages for SMB clients and oversee rollout.
  • Manage vendor relationships and align with compliance needs.
  • Provide hands-on support in early stages while building a technical team.
  • Monitor delivery, SLAs, and client satisfaction.
  • Coordinate with DNA leadership to align with broader company strategy.

Qualifications:

  • 5+ years in MSP/MSSP service delivery, product management, or operations leadership
  • Deep knowledge of RMM, PSA, SOC, and cybersecurity platforms.
  • Proven track record in launching services and scaling teams.
  • Strong vendor management skills.

Why Work Here?

  • Stability of DNA Communications + startup energy of Helix.
  • 100% employer-paid healthcare, 401(k) with match, dental/vision/life.
  • Career growth into Director/VP-level leadership.
  • Impactful role in shaping the MSP division from day one.

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