Job Description

Pega Development Lead

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

Position Overview

The Pega Development Lead is a senior level position responsible for driving strategic business process management (BPM) initiatives using Pega technologies. Will be a key member of a dynamic Operations Technology Team.

Responsibilities

• Drive all aspects of project lifecycle. Partner with IT vendors and business to define requirements and develop functional specifications. Design, estimate, build and deploy Pega Infinity application as well as perform project oversight.
• Utilize in-depth knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Consult with users/clients and other technology groups on issues and recommend/implement programming solutions
• Develop solutions for improving existing applications to meet IT commitments to the business
• Ensure essential procedures are followed and help define operating standards and processes
• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
• Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 6+ years of hands-on experience working on Business Process Management (BPM) solutions demonstrating expertise on Pega Infinity
• Proficient in application design and development using Pega Infinity 8.8.x or higher
• Proficient in SQL with working knowledge of designing relational databases in Oracle
• Hands on experience on Pega Cosmos or Constellation is must
• Experience on Pega Smart Dispute, Pega DX APIs, Agentic AI will be a big plus
• Knowledge of cloud technology or Pega deployment on containers is a plus
• Experience in Agile methodology is a plus
• LSA certification is highly desired

Education

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

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