QA Engineer IVR Testing Job at The Giant Bullseye, Saint Louis, MO

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  • The Giant Bullseye
  • Saint Louis, MO

Job Description

Job Description

Job Description

Job Summary:

We are looking for a detail-oriented QA Engineer with experience in IVR systems to ensure the quality and functionality of voice applications and telephony systems. The ideal candidate will have a strong background in IVR, contact center platforms (e.g., Amazon Connect, Genesys, Avaya, etc.), and automated/manual testing strategies.

Key Responsibilities:
  • Design, develop, and execute test plans and test cases for IVR and voice applications.

  • Validate IVR call flows, prompts, speech recognition, DTMF inputs, and backend integrations.

  • Perform end-to-end testing of customer journeys including telephony, APIs, and CRM workflows.

  • Use tools like Hammer, Cyara, Empirix, or similar IVR testing platforms.

  • Automate repetitive IVR test cases where applicable.

  • Log, track, and validate defects using tools like JIRA or TestRail.

  • Work closely with developers, business analysts, and product teams to define testing scope.

  • Participate in regression, smoke, and performance testing cycles.

  • Ensure test coverage for all supported devices, platforms, and user scenarios.

Required Skills and Qualifications:
  • 8+ years of QA experience with a strong focus on IVR, voice applications, or contact center solutions.

  • Familiarity with IVR platforms like Amazon Connect, Genesys, Avaya, Cisco, or Twilio.

  • Experience with IVR test automation tools (e.g., Cyara, Hammer, Empirix).

  • Understanding of call flows, DTMF, SIP, CTI, and speech recognition.

  • Knowledge of QA methodologies, tools, and processes.

  • Excellent problem-solving and debugging skills.

  • Strong communication and documentation skills.

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