Job Description

Job Description

Job Title: Scheduler

Location: Kalamazoo, MI

Job Summary:

The Scheduler is responsible for coordinating and executing the daily scheduling of work and resource planning within an assigned business unit. This role plays a key part in ensuring operational efficiency by organizing, monitoring, and adjusting schedules in real time, as well as supporting emergent operational needs.

Key Responsibilities:

• Develop and implement daily work plans, including organizing and dispatching assignments.
• Facilitate daily meetings and contribute to short-range forecasting.
• Communicate effectively with field operations, supervisors, and other supporting teams in alignment with established procedures.
• Use scheduling systems and software tools to monitor progress, submit orders/requests, and make real-time adjustments as needed.
• Analyze data to refine and optimize scheduling decisions, where applicable.
• Respond promptly to emergent issues, including escalations and unexpected volume changes, following the unit’s protocols.
• Ensure work is prioritized and scheduled efficiently to meet operational goals.

Required Skills and Qualifications:

• Strong organizational and time management skills.
• Effective communication skills (written and verbal).
• Ability to think critically and respond to urgent or unexpected situations calmly and efficiently.
• Proficient in Microsoft Office Suite, especially Excel.
• Ability to adapt in a fast-paced, dynamic environment.
• Prior experience in scheduling, dispatching, or resource planning is a plus.

Preferred Qualifications:

• Experience working in utility, construction, field service, or logistics environments.
• Familiarity with scheduling or workforce management systems (e.g., SAP, ServiceNow, Oracle, etc.).
• Data analysis skills or experience using data to support operational decisions.

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