Job Description

Overview Join to apply for the Security Supervisor - Unarmed role at Admiral Security Services . This supervisory role is based at a prestigious Class A high-rise in downtown Austin and requires a dynamic, trustworthy leader committed to delivering superior customer service. The successful candidate will oversee a 24/7 security force, supervising officers across multiple shifts, and ensuring consistent operational excellence. Responsibilities Lead by example to foster a culture of professionalism, integrity, and responsiveness. Supervise and support security officers across various shifts, ensuring adherence to post orders and operational protocols. Maintain comprehensive knowledge of the assigned property, including facilities, emergency procedures, contact lists, and special instructions. Take full ownership of the account, proactively managing client relations and ensuring satisfaction. Coordinate service delivery in collaboration with regional staff to meet and exceed client expectations. Serve as a brand ambassador for both the client and ADM Security Solutions, representing both with professionalism. Access control for guests, tenants and vendors. Enforcement of client and company policies and procedures. Observation and reporting of security concerns and safety hazards. Conduct routine foot patrols throughout the property. Reporting all pertinent issues and incidents to the operations manager, the client and other ADM Department Managers as appropriate. Interaction with a variety of people including clients, tenants, visitors, public safety officials, employees and the general public. Conduct on the job training for newly hired staff. Assure proper use, and maintenance of all equipment used at the site by assigned officers (keys/key cards, cell phones, radios, etc.). Responsible for scheduling officers to ensure complete coverage. Conduct inspections of officers, appearances, licenses and uniforms. Review written reports and sign-in sheets to ensure clarity, completeness, accuracy, and legibility. Administer the appropriate level of disciplinary action to include proper documentation and performance improvement plans. Review Post orders and make recommendations for changes to senior management. Report any major disciplinary problems or complaints of discrimination, sexual harassment, or unfair labor practices to ADM management immediately. Attend meetings with ADM management and the client to provide updates and coordinate events at the site. Perform other duties as assigned. Be at least 21 years of age. Have a high school diploma or GED. Have scheduling flexibility, as position may be on call 24 hours a day, seven days a week. Have attended or be able to attend and successfully pass Admiral/ADM Leadership training. Internal candidates must have an exemplary performance and attendance record with NO disciplines within a year of applying for this position. Possess exceptional customer service skills. Minimum of 5 years of experience supervising security personnel, preferably in a commercial real estate or Class A office building environment. Incident Management Skills Demonstrated ability to respond to and manage security incidents involving tenants, law enforcement, and property management teams, with a focus on clear communication and resolution. Technology Proficiency Working knowledge of modern security systems including access control platforms, CCTV monitoring software, and digital incident reporting tools. Must also be proficient with Microsoft Word and MS Outlook. Team Leadership & Training Proven ability to lead, train, and motivate a security team to maintain high standards of professionalism, vigilance, and customer service. Customer Service Orientation Strong interpersonal skills with the ability to manage security protocols while maintaining a welcoming and professional environment for tenants and visitors. Ability to multitask and have Scheduling Flexibility, as position may be on call 24 hours a day, seven days a week. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other, Information Technology, and Management Industries: Security and Investigations #J-18808-Ljbffr Admiral Security Services

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