Job Description

Senior Product Manager, Vendor Quality Platform

Develop AI-powered defect detection tools for supply chain quality assurance

Location: San Francisco Bay Area

Compensation: $204,000 - 226,000 USD / year

Job Tags: Operations

About The Role

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

The Senior Product Manager, Vendor Quality Platform will build the technology that orchestrates every quality touchpoint across our vendor and supply chain lifecycle:

• Multi-sided quality platform for vendors, 3P inspectors, and labs
• Risk matrix driving auto-gated audits, inline/DUPRO, final inspections, and lab tests
• QC deployment logic at vendor/factory level with smart booking & dispatch
• Quality data lake & scorecards that tie to chargebacks, returns, and CSAT
• AI/computer vision to detect defects and production issues early
• Tight integrations with PLM/ERP/WMS/TMS, Sourcing, Logistics, and Merchandising

Responsibilities:

• Strategy & Vision: Define a 1224 month roadmap for the Quality Platform (inspections, labs, scorecards, AI)
• Establish risk tiers, AQL/sampling standards, and compliance gates baked into workflows
• Make 'build vs. buy' decisions across inspection/lab providers and platform components
• Execution & Operational Excellence:
  • Ship v1 of automated QC booking & dispatch and risk-based inspection gating in first 6 months
  • Launch vendor/factory quality scorecards with workflows and SLA tracking.
  • Deliver stable integrations to at least one 3P inspection/lab network and our PLM/ERP
  • Drive platform SLOs (availability, latency) and auditability across all decisions
• Cross-Functional Collaboration:
  • Partner with Sourcing/Production/Logistics/Merch to align pre-PO checks and pre-ship holds with quality gates
  • Work with QA/QC Ops to codify procedures into productized playbooks
  • Coordinate with Legal/Compliance for regulatory testing, documentation, and record retention
  • Enable Data/ML to operationalize computer-vision and anomaly detection
• Metrics Ownership:
  • Final-inspection Right-First-Time (RFT); defect rates (critical/major/minor) at AQL
  • Inspection & lab lead time, retest rate, and on-time ship adherence.
  • Compliance pass rate; % shipments auto-approved by rules
  • Return/defect-related CSAT lift; Cost of Quality (prevention/appraisal/failure) reduction
  • Vendor Quality Score improvement

Requirements:

• 57+ years total experience; 3+ in product management building internal platforms or supply-chain/operations products
• Proven launches of workflow/API products used by external partners (vendors, 3Ps) and internal operators
• Technical fluency (APIs, data pipelines, event models); ability to translate standards into system rules
• Data-driven; comfortable with SQL and experimentation to validate gating logic and thresholds
• Excellent communicator across executive, business, factory, and engineering audiences

Preferred:

• Supplier-quality or private-brand apparel/consumer goods experience
• Familiarity with inspection/lab networks (e.g., Intertek, SGS, BV, QIMA) and PLM/ERP (e.g., TradeBeyond/CBX)
• Experience with computer vision for defect detection or production monitoring
• Background designing workflows, vendor incentives, and scorecards
• Time in both high-growth startups and scaled, global supply chains

Pay Range: $204,000 - $226,000 USD

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

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