Job Description

About Anthropic

Anthropics mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role:

We're hiring a Product Operations Manager to work directly with our Product and Engineering teams on our Growth, Enterprise, and Verticals team. They will build, launch, and improve bleeding edge products that make the most of our frontier models capabilities.

The Product Operations team connects strategy to execution by creating alignment up, down, and across the company. They will work closely with Product Managers and Engineers to identify bottlenecks, streamline workflows, enhance decision-making processes, and scale our Products impact. Working as an extension of the product leadership team, they will balance handson tactical execution with strategic initiatives, bringing a pragmatic eye for scale and operationalization in a fitforpurpose way.

The Growth, Enterprise, and Verticals team works directly with the most innovative companies in the world in changing how they work by integrating Claude deeply in their business. The team is obsessed with driving business value for our customers.

The ideal candidate will be handson and have experience building and operationalizing endtoend product delivery. They should have a keen strategic business sense and are passionate about creating scalable systems that help Product teams better understand users. This includes implementing feedback loops, developing planning frameworks, and designing launch playbooks that elevate our Product organizations effectiveness.

Responsibilities:

Inputs to Product Teams Ensuring product teams have the information they need to make great decisions

• Voice of customer synthesis and feedback routing from strategic to tactical
• Create highleverage engagement points with partners throughout the product lifecycle
• Establish rigor in understanding users via reliable metrics, dashboards, and clear hypotheses
• Establish mechanisms for measuring product success and impact, including analytics dashboards and reporting systems
• Streamline the most important decision points for teams and impacted partners

Ops of the Product Org Creating the operating systems that enable product teams to thrive

• Support team rhythms, rituals, and operational models (offsites, Monthly Business Reviews, Team town halls, etc)
• Create reliable runofbusiness systems across product
• Improve common product development processes and tooling
• Facilitate effective collaboration between Product, Engineering, Sales, Customer Success, and Marketing teams

Outputs from Product Teams Amplifying product impact by connecting what we build to those who need it

• Run Early Access Programs (EAPs) and beta programs that validate hypotheses and improve products
• Maintain launch motions that allow us to ship with confidence and monitor impact
• Create crossteam roadmap visibility that drives crossfunctional alignment
• Make clear to all of Anthropic what Product is working on and how it's going

You may be a good fit if you have:

• 8+ years of experience in product operations, program management, or related operational roles in tech companies
• Track record of building processes and programs from 0 to 1 and scaling them thoughtfully
• Experience working deeply embedded with product teams, serving as an extension of product leadership
• Strong crossfunctional partnership skills with ability to influence without authority
• Strong analytical skills with the ability to translate complex qualitative and quantitative data into actionable insights with clear recommendations
• Success managing complex, multistakeholder initiatives in fastpaced, ambiguous environments
• Experience with launch coordination, early access programs, or customer feedback loops
• A passion for iterative, userdriven product development
• Experience as a bridge builder who connects strategy to execution and creates alignment across teams. You are a problem seeker comfortable with ambiguity and skilled at creating structure where none exists.
• Missionaligned with building safe and beneficial AI systems

Annual Salary: $260,000 $325,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Locationbased hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highestimpact AI research will be big science. At Anthropic we work as a single cohesive team on just a few largescale research efforts. And we value impact advancing our longterm goals of steerable, trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highestimpact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

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