Job description:
Service and Repair Specialist - Jewelry Design Center
About Us:
Established in 1977, Jewelry Design Center is an expanding locally owned, family business. We are artisans, goldsmiths, gemologists and professionals with a single mission; to be your jeweler for life. Our journey began as a wholesale manufacturer, a jeweler to the jewelers. Over nearly 50 years we have transformed into the largest supplier of diamonds in the Northwest. proudly rooted in the Tri Cities, Spokane and Missoula. Our state-of-the-art workshop and expert goldsmiths are visible so you can watch how jewelry is being created start to finish. Services range from custom design to meticulous repairs. Our showroom is the largest in the region with an incredible collection of diamonds, engagement rings, bands, fashion designers and Swiss made watches as well as our own Jewelry Design Center collection made in house. If you are of a mindset that community, customer service and growth is an integral part of who you are, this is the position for you!
Job Description:
As a Service and Repair Specialist, you will be responsible for delivering a high standard of customer service while promoting our jewelry products and services. You will assist customers with their jewelry needs, managing repairs and ensuring a memorable shopping experience.
Key Responsibilities:
· Provide exceptional customer service, greeting and assisting customers with their jewelry needs in-store and over the phone.
· Offer expert advice on jewelry maintenance and repair.
· Maintain up-to-date knowledge of product offerings, promotions, and store policies.
Assist with product repairs, sizing, and other after-sales services.
· Build and maintain strong relationships with customers to drive repeat business and customer loyalty.
· Handle sales transactions accurately and efficiently using the point-of-sale system.
· Keep the store organized, clean, and well-stocked, ensuring displays are attractive and inviting.
Support promotional events and store initiatives to increase foot traffic and sales.
Ensure customer satisfaction and address any concerns or issues promptly.
· High school diploma or equivalent; additional education or certification in customer service or retail is a plus.
· Previous experience in customer service, or retail is preferred, especially in the luxury or jewelry industry.
· Strong communication skills, both written and verbal.
· Friendly, approachable, and customer-oriented attitude.
· Ability to multitask in a fast-paced environment.
· Basic knowledge of jewelry products, trends, and materials is a plus.
· Proficiency in using point-of-sale (POS) systems and Microsoft Office (Word, Excel).
· Attention to detail and excellent organizational skills.
· Ability to work well in a team and independently.
· Availability to work flexible hours, including events and weekends.
Benefits:
· Competitive salary based on experience
· Employee discounts on jewelry and store products
· Health Package
· PTO
· 401K Options
· Paid training and further education opportunities in the industry
· Growth opportunities in other departments
· Access to top-of-the-line equipment and cutting-edge technology
· Kind and supportive staff that encourages you on your journey
Job Type: Full-time
Pay: $46,000.00 - $55,000.00 per year
...s in Electrical Engineering, Physics, Imaging science preferred, or equivalent experience. ~ Minimum 8 years of experience in semiconductor industry. ~3-5 years of management experience. ~ Clear understanding of imaging theories (Abbe, Hopkins)~ Competency in programming...
...difference in the lives of families impacted by Autism ? Join a BCBA-owned and operated organization that values collaboration,... ...Friday, 8am to 5pmoffering a dynamic blend of in-clinic, in-home, and work-from-home flexibility. Youll be part of a transparent, intentional...
...Position Summary The Social Media Lead is a client-facing role responsible for overseeing the development and execution of social media marketing campaigns for entertainment productions. This includes strategy development for multiple entertainment productions concurrently...
Job Description Job Description As an Associate Internal Wholesaler, you will be responsible for assisting with providing sales and marketing support to the Companys distributors by preparing illustrations, providing software training and technical support and product...
We need a reliable babysitter for our infant starting on September 5, 2025, at 5:30 PM. The start time is flexible, and care will be needed until 8:00 PM. Your main responsibility will be to ensure the safety and comfort of our child. You should be attentive, patient, and...