Service Delivery Manager Job at CereCore, Brunswick, GA

ZmFjQTFyNEdMbGxoR1Arb25qc0V1Ris0SUE9PQ==
  • CereCore
  • Brunswick, GA

Job Description

Location: Brunswick, GA

Duration: 6–12 months Temp to Perm

 

  • Supervise Help Desk Computer Operators, PC Technicians and Telcom
  • Essential Responsibilities
  • Directly manage the day to day activities of IT service management, incident, problem management team including Telecommunications, the help desk and technical delivery teams.
  • Lead and own the mission, vision, values & outcomes of IT service delivery partnering with leaders, internal subject matter experts on service management.
  • Formulate, publish & enforce IT service delivery policies to meet business objectives.
  • Define, maintain and report on service level agreement (SLA) compliance and service metrics.
  • Focuses on aligning IT services with the needs of end users.
  • Coordinates and assigns build and maintenance of the knowledge base.
  • Track and analyze trends in call centers, service desk requests and incidents, working with appropriate departments to bring about problem resolution and root cause analysis.
  • Identify, recommend, develop and implement training programs to increase effectiveness of IT support groups.
  • Prepares and monitors department statistics to ensure SLA (Service Levels) are established and maintained.
  • Assist in project design and scope of work creation for adoption for Service Desk.11. Assists in developing and maintaining the call centers and reporting

Qualifications :

Education

  • Associate’s or Bachelor’s Degree in IS/ Computer Science or a related area (or experience equivalent) preferred.

Experience

  • 5 years of experience in service desk management, technical support and escalation management required
  • Information Technology Infrastructure Library (ITIL) Certification
  • Basic understanding or ability to obtain basic understanding of enterprise technology and ability to support these tools even outside of expertise; including but not limited to Windows, Operating Systems, Basic computer hardware skills.
  • Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
  • Leader that inspires teammates to follow them
  • Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Job Tags

Permanent employment, Contract work, Temporary work,

Similar Jobs

Oregon Health & Science University

Care Coordinator 2 Job at Oregon Health & Science University

 ...such as laboratory and imaging, specialty care, primary care, social work and communicate the plan to the patient and patient's representative...  ...8:00am-4:30pm. Possibility of hybrid work 3 days working from home, 2 days working in clinic. Physical demands include pushing,... 

Sitter.com

Sitter Wanted - Seeking Caring Date Night Sitter In Decatur, Ga $15 Per Hour For Reliable Childcare And Fun Activities! Job at Sitter.com

Were looking for a reliable, engaging, and caring datenight sitter for our two children, ages 7 and 10. This is an occasional position for evenings, typically 4-6 hours at a time.Please visit to view full details and to apply. Lots of jobs to choose from!

PlayStation

Senior Backend Engineer - Scalable Services for Gaming Job at PlayStation

A leading gaming company in Los Angeles is seeking a Senior Backend Engineer to design and develop scalable cloud-native systems for next-generation gaming experiences. Applicants should have extensive experience in backend development, proficiency in Java and Spring Boot... 

University of Massachusetts Lowell

Clinical Faculty in Public Health - Open Rank Job at University of Massachusetts Lowell

 ...The Department of Public Health within the Zuckerberg College of Health Sciences is seeking a full-time, non-tenure-track clinical faculty...  ..., and sustaining strong campus-community partnerships to promote student engagement, professional preparation, and meaningful community... 

KPS Physician Staffing

Huntsville Area Nephrologist Needed Job at KPS Physician Staffing

 ...An outstanding healthcare facility dedicated to providing exceptional medical care needs a Nephrologist. The incoming physician will have an experienced support team to assist in the delivery of quality medical care. This practice is hospital-owned and located in a new...