Job Description

Our Opportunity:

Site Reliability Engineers – Observability Team are a cross-functional group of systems and software engineers responsible for the operational aspects of Chewy’s e-commerce platform. The team designs, builds, and maintains Chewy’s observability platform—covering metrics, logging, and tracing—while also supporting the infrastructure behind both internet-facing and internal services.

We’re looking for engineers who want to contribute to developing infrastructure software, maintaining it, and scaling Chewy’s technology stack. Come help us build a bigger and better Chewy as a Site Reliability Engineer! You will be part of a small team with a huge impact on our incredible growth. Ideal candidates can clearly communicate complex technical concepts with diverse audiences across the organization. They remain calm under pressure and bring structure to high-pressure, fast-paced tasks and projects.

What You’ll Do:

• Experience coding in one or more programming languages (e.g., Java, Node.js, or Python) with a solid foundation in software design


• Hands-on experience with OpenTelemetry collector, Datadog, and Dynatrace integrations, with familiarity in creating metrics using StatsD and Prometheus


• Experience and familiarity with FluentBit/Fluentd log pipelines, ensuring scalable and reliable log processing


• Worked on Jenkins release processes and Kubernetes running the apps under the guidance of senior engineers


• Strong understanding of monitoring, logging, and tracing data to improve engineering teams’ ability to optimize customer-facing services


• Identify requirements for other operational teams (release engineering, automation, etc.) during the application development phase


• Act as a technology and DevOps engineer to improve the automation areas on the observability platforms


• Participate in the on-call rotation for Level 1-2 support critical issues

What You’ll Need:

• Bachelor’s degree + 4 years of experience, or master's degree + 2 years of experience


• Hands-on experience developing coding skills in Java, Node.js, and infrastructure scripting (e.g., Terraform) for automation and observability enhancements


• Minimum 2+ years of experience building and managing applications in public cloud platforms such as AWS (preferred) or GCP


• Experience working with the open-source community (e.g., troubleshooting, patch submission)


• Strong ability to organize, troubleshoot, and continuously learn

Bonus (if applicable):

• Deep expertise in Datadog / Dynatrace / Splunk or any open source eco system environments

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