Job Description

Job Description

Job Description

Position Summary

We are seeking a motivated and adaptable Software & Technical Support Engineer who thrives at the intersection of data analysis and equipment-level technical expertise. This hybrid role is ideal for a software-centric engineer who is experienced with coding for data analysis and troubleshooting software/hardware problems. You must be eager to gain deep knowledge of our hardware equipment and motivated to observe machine behaviors.

The successful candidate will work across internal teams and customer-facing roles, supporting software-related projects, hardware systems,and analyzing technical issues. This position requires a strong foundation in data-driven troubleshooting, excellent communication skills, and a proactive approach to learning hardware systems critical to our toolset.

Key Responsibilities

Software Analysis

• Analyze, test, and maintain software solutions to support internal and customer-facing applications
• Implement software enhancements, bug fixes, and upgrades across platforms
• Analyze and interpret equipment-level data for faults and to drive improvement and decision-making
• Perform parameter comparisons for tool matching
• Collaborate with internal teams (Product Engineering, Process Engineering, Field Support) to identify technical needs and implement solutions
• Develop technical documentation and user guides for software tools

Technical Support & Field Engineering

• Provide proactive and reactive technical support for SCREEN tools, including troubleshooting and root cause analysis of software and hardware interactions
• Learn and understand SCREEN hardware platforms (Main PC, VME, EEQA PC, Robot Controller, etc.)
• Support software upgrades, downgrades, and restorations in field environments
• Use structured problem-solving techniques (8D, 5-Why, Fishbone, KT) to resolve issues and drive lessons learned
• Interface with global teams, including Japan-based engineering and system experts
• Mentor and support Field Service Engineers (FSEs) on technical issues and software handling
• Prepare and present technical findings, lessons learned, and analysis summaries to stakeholders

Required Qualifications

• Bachelor’s degree in computer science, Software Engineering, Electrical Engineering, or a related field
• 1+ years of hands-on software analysis & troubleshooting experience (internships included)
• Proficient in software debugging, data analysis, and scripting/programming languages such as Python data science libraries and Access VBA/SQL
• Strong analytical thinking and problem-solving ability
• Excellent written and verbal communication skills
• Willingness to learn and understand complex hardware systems
• Comfortable working in cleanroom environments, involving direct equipment interaction
• Ability to travel up to 20-40% as needed

Desired Skills & Experience

• Knowledge of industrial equipment or semiconductor tools
• Basic understanding of control systems, robotics, or embedded platforms
• Hands-on experience supporting or troubleshooting technical systems
• Experience with structured problem-solving (8D, Fishbone, etc.)
• Japanese language skills a plus
• Previous experience supporting or working alongside Field Service or Customer Engineering teams

Working Conditions

• Exposure to cleanroom, lab, or customer site environments
• May require use of personal protective equipment (PPE)
• Lifting or handling components up to 35 lbs. occasionally
• Must be comfortable with domestic and occasional international travel

Company Description

SCREEN SPE USA, LLC
SCREEN SPE USA (SEUS) was established in 1987 in Sunnyvale, California. SEUS is a sales, marketing, engineering and service organization responsible for operations in the US market for SCREEN Holdings Co., Ltd, Kyoto, Japan. SEUS now has 8 major local offices in the US to better serve our customers.

SCREEN Semiconductor Solutions, Co., Ltd is a manufacturer of semiconductor equipment for the lithography coat/develop and wet cleaning/etching processes. SCREEN is well known in the industry for manufacturing the most reliable equipment used in the production of semiconductor wafers and has won high marks year after year for its equipment reliability.

Company Description

SCREEN SPE USA, LLC\r\nSCREEN SPE USA (SEUS) was established in 1987 in Sunnyvale, California. SEUS is a sales, marketing, engineering and service organization responsible for operations in the US market for SCREEN Holdings Co., Ltd, Kyoto, Japan. SEUS now has 8 major local offices in the US to better serve our customers.\r\n\r\nSCREEN Semiconductor Solutions, Co., Ltd is a manufacturer of semiconductor equipment for the lithography coat/develop and wet cleaning/etching processes. SCREEN is well known in the industry for manufacturing the most reliable equipment used in the production of semiconductor wafers and has won high marks year after year for its equipment reliability.

Job Tags

Internship, Local area,

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