Job Description

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutionsintegrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and moreto revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an everevolving digital landscape with cuttingedge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Postlaunch, weve earned the distinction of being Salesforces #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AIpowered transformation. Here, youll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether youre developing advanced AIpowered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If youre ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

Responsibilities:

• Work closely with a Solution Architect to deliver successful contact center solutions
• Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
• Provide technical details and solutions for functional User Stories
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Handson development of a Solution Design, leveraging best practices and programming principles
• Lead a development team in distributing tasks and performing code reviews
• Deliver technical end user training and documentation
• Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Required Skills:

• Experience with handson programming (e.g., python, java, c#, .NET, Node.js)
• Experience building integrations across multiple systems, REST APIs
• Knowledge of JSON format and related services
• Strong troubleshooting and debugging skills
• Experience with Cloudformation, and Lambda Integrations
• Experience implementing CI/CD or Infrastructure as Code

Nice to haves:

• Experience with WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with Contact Flow implementation, Lex integration, and contact center routing
• Advanced knowledge of AWS services and cloud architecture
• Familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Platform Developer I

Whats it like to be a part of NeuraFlash, Part of Accenture?

• Remote & InPerson: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or youre one of over half of our NeuraFlash, Part of Accenture Family who work remotely, were focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and dont mind a little jetsetting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the inlaws from the airport? We know that a perfect 95 isnt possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done.
• Collaboration: You have a voice here! If you work with a team of smart people like we do, its a nobrainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we dont take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we dont forget to slow down and celebrate the big things and the small things together.

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