Job Description

Job Description

Senior UX Designer

Digital Customer Experience

About the Role

We are seeking a Senior UX Designer to join a multidisciplinary Digital Customer Experience team focused on creating intuitive, scalable digital experiences for both customer- and employee-facing products.

In this role, you’ll work within a cross-functional Agile team , influencing product and design decisions from early concept through delivery. Depending on organizational needs, this role may sit within Product-focused delivery teams or Design Operations , helping scale standards, processes, and systems across the enterprise.

You’ll leverage your expertise in interaction design, visual design, information architecture, user research, and UX strategy to deliver thoughtful, data-informed experiences that balance user needs and business goals.

Why You’ll Love This Job

• Work on high-impact digital products used at scale
• Influence outcomes by owning UX initiatives end to end
• Collaborate closely with Product, Engineering, and Design partners
• Apply a broad UX skill set across research, strategy, and execution
• Mentor other designers and help shape design standards and practices
• Opportunity to work in both Product and Design Operations environments

What You’ll Do

• Influence product decisions using UX best practices, design principles, and research insights
• Partner with Engineering to design solutions that are effective, efficient, and feasible
• Collect, analyze, synthesize, and act on user feedback to evolve UX deliverables
• Clearly present design work and rationale using strong storytelling and presentation skills
• Provide regular status updates, risks, and dependencies using project management tools
• Communicate effectively with cross-functional team members to drive progress
• Design visual styles, interaction patterns, and flows aligned with design systems and standards
• Create conceptual diagrams, wireframes, high-fidelity mockups, and interactive prototypes
• Apply systems thinking and strong information architecture to complex experiences
• Define research strategies tied to outcomes; develop usability test plans, scripts, and scenarios
• Conduct research using methods such as heuristic reviews, user interviews, and moderated/unmoderated testing
• Regularly formulate and test hypotheses throughout design iterations
• Lead end-to-end UX design processes , from ideation through implementation
• Mentor and guide other designers to foster growth and collaboration
• Ensure designs are responsive, adaptive, and accessible across desktop and mobile platforms

Minimum Qualifications

Education & Experience

• Bachelor’s degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences, or a related field (or equivalent experience)
• 3+ years of experience as a UX practitioner (UX Design, Interaction Design, or similar)
• Experience working closely with Engineers in an Agile environment from concept through implementation
• Proven ability to collaborate across disciplines, product lines, geographies, and time zones
• Experience with remote unmoderated and moderated usability testing platforms
• Hands-on experience designing responsive, adaptive, and accessible experiences
• Experience designing for mobile (iOS & Android), web, and desktop applications

Preferred Qualifications

• Master’s degree in a related discipline or equivalent experience
• 5+ years of UX design experience
• Experience with accessibility standards (WCAG 2.0 AA), localization, and inclusive design
• Ability to adopt, contribute to, and advocate for design systems and design standardization
• Experience working in both Product-focused and Design Operations environments

Skills, Tools & Competencies

• Proficiency in modern design and prototyping tools (Figma, Adobe CC, etc.)
• Working knowledge of HTML, CSS, JavaScript , and front-end development concepts
• Strong analytical and problem-solving skills for complex systems and workflows
• Excellent organizational skills; ability to structure and label complex flows and wireframes
• Ability to manage multiple concurrent projects and communicate with technical and non-technical stakeholders
• Deep understanding of qualitative and quantitative research methods
• Strong grasp of user-centered design principles and current web/app design trends
• Familiarity with emerging technologies such as generative AI and spatial computing
• Proficiency with project management tools (Jira, Rally, Aha!, etc.)
• Strong storytelling and presentation skills to articulate design decisions and tradeoffs

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