Job Description

Position Summary:
We looking for a passionate and driven Store Manager to join our
Boutique! In this role, you’ll lead a dynamic team, drive sales, and create an unforgettable
experience for every customer who walks through our doors. You’ll inspire and coach your
team, helping them grow while fostering a positive, collaborative environment. Your focus will
be on delivering personalized, celebratory experiences for our brides, ensuring they feel
confident and supported throughout their journey. The ideal candidate is a confident, self-motivated leader with a talent for sales, exceptional customer service, keen attention to detail,
and a proven ability to build strong, lasting relationships—all while upholding the high standard
of excellence that we are known for.

We know we have a unique and rewarding niche—and so are our
hours. Unlike traditional retail, we don’t require early mornings or late nights, and we’re
proud to be closed on major holidays—giving you time to recharge while big-box stores
stay open.

Key Success Indicators for this Role:
• Adaptability to shifting priorities, ensuring alignment with business needs.
• Proven leadership in retail management with a collaborative, team-first mindset.
• A collaborative, "we over me" attitude.
• Self-motivation and a commitment to exceptional customer experiences.
• A passion for leading, inspiring, and retaining high-performing sales teams.
• Strong organizational skills to manage multiple tasks effectively.
• Accountability and a focus on operational excellence, guided by the "inspect what you
expect" principle.
• Confidence and professionalism in decision-making, communication, and interactions.
• A polished and trendy appearance that represents the brand.
• Enthusiasm for learning our industry and ongoing professional development.
• Exceptional customer service delivery with warmth and professionalism.
• Ability to grasp and communicate designer knowledge, garment fit, and alteration
details confidently.
• Encouraging and empowering attitude, fostering a #hypesquad environment.
• Effective time management and the ability to prioritize tasks independently.
• Strong written and verbal communication skills.
• Attention to detail combined with a problem-solving mindset.
• Familiarity with CRM software as a plus.
• A focus on analyzing performance metrics to drive success.
• Excitement for talent recruitment and collaboration with HR to recruit top performers.

Key Responsibilities:
• Inspire and motivate the team, holding direct reports accountable for meeting and
exceeding performance objectives.
• Analyze individual and store performance metrics, implementing strategies to address
areas for improvement.
• Identify staffing needs, lead the hiring process, and recruit top talent to build a high performing team.
• Provide ongoing coaching and training to direct reports, keeping them updated on new
designers, collections, and industry trends.
• Assist with appointments as needed, ensuring every guest receives an exceptional
and memorable experience.
• Manage administrative tasks such as scorecards, handwritten notes, follow-up calls, and
other store-related activities to maintain smooth operations.
• Uphold brand standards, delivering outstanding service that enhances the store’s
reputation and customer satisfaction.
• Address and resolve customer and team challenges effectively, maintaining a positive
store environment.
• Work closely with leadership and team members to align store performance with
company goals.
• Additional responsibilities and tasks as needed to support the team and business
operations.

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