Job Description

Principle duties and responsibilities

Provide content strategy to ensure relevant content is delivered contextually

• Collaborate on a content roadmap and conduct content audits
• Establish and maintain operational processes and procedures for managing content requests and delivery
• Lead content governance and implementation of best practices at an enterprise level
• Work with product stakeholders and bring them along as you provide content to ensure messaging is optimized and successful
• Coach and mentor others on content strategy best practices
• Create documentation based on user groups to understand the tone and voice -
• Artifacts you will deliver scripts content strategy knowledge base articles and content embedded within the product All youll need for success

Minimum qualifications -education and prior job experience

• Bachelors degree in English journalism technical writing or equivalent experience / training
• 5 years creating and executing digital content strategy across multiple channels
• Extensive experience planning for and developing useful usable content including instructional text error and confirmation message taxonomy and SEO

Preferred qualifications - education and prior job experience

• Masters degree in English journalism or technical writing
• Experience using a content management or knowledge management system and agent-facing applications
• Experience with technical projects involving AI / machine learning
• Travel industry experience

Skills licenses and certifications

Superior writing editing and proofreading skills:

• You understand the importance of clearly and concisely communicating for digital channels.
• A proven track record of collaboration across product and UX teams:
• You can translate complex concepts into easy-to-understand interactive experiences.
• A passion for creating great digital user experiences with actionable knowledge of the digital landscape:
• Keeping up with industry and user trends emerging technologies and best practices and trends is fun for you.
• You're able to influence decision makers.
• A passionate advocacy for effective user-friendly communication
• You can talk about the importance of consistent messaging across multiple channels and make a case for a strategic approach to content delivery.
• Collaborate with multiple stake holder groups to gain alignment and input related to content needs.

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