Job Description

Join to apply for the Virtual Campus Support Assistant (HYBRID) role at Texans Can Academies The Virtual Campus Support Assistant supports the efficient daily operations of the virtual school campus by providing responsive, high-quality administrative and clerical assistance. Serving as the primary contact for students, parents/guardians, teachers, and administrators, this role ensures smooth communication, accurate record-keeping, and timely coordination of virtual campus activities. The Support Assistant helps maintain compliance with district and state requirements while fostering a professional, welcoming, and organized virtual learning environment. Key Responsibilities Student & Family Support Serve as the first point of contact for students and families via phone, email, or virtual help desk. Provide guidance with enrollment, withdrawals, attendance, and schedule adjustments. Assist families with navigating online platforms, assignments, and school resources. Direct inquiries to appropriate staff for academic, counseling, or technical support. Administrative Duties Maintain accurate attendance, enrollment, and student data in accordance with district and state regulations. Process digital forms, report cards, transcripts, and other official records. Support staff with scheduling classes, meetings, and school events. Prepare and distribute newsletters, announcements, and other digital communications. Assist in compiling documentation related to truancy, discipline, and student services. Reconcile attendance using reports from the Online Learning System (e.g., BrightThinker). Technology & Systems Provide basic troubleshooting and support for students and families using online learning tools such as Google Classroom, Canvas, Zoom, Skyward, and BrightThinker. Submit and monitor technology support requests. Ensure accuracy and consistency of data entry within the Student Information System (SIS). Campus Operations Assist in organizing and coordinating virtual events, including assemblies, tutoring sessions, celebrations, and graduations. Support testing coordination by maintaining rosters, communications, and schedules. Track and manage digital resources, instructional materials, and supply distributions. Maintain confidentiality of all student information in compliance with FERPA and district policies. Qualifications High school diploma or equivalent required; some college coursework or prior school office experience preferred. Experience working in a K–12 school environment, particularly in virtual or hybrid settings. Strong organizational skills with exceptional attention to detail. Proficiency with Microsoft Office and Google Workspace; familiarity with SIS platforms such as PowerSchool or Skyward preferred. Excellent written and verbal communication skills. Bilingual (Spanish/English) preferred. Ability to engage effectively with diverse students and families. Experience with ThrillShare and online learning platforms highly desirable. Ability to manage heavy call volume efficiently and courteously. Skills & Competencies Friendly, service-oriented approach when assisting families and staff. Ability to multitask and prioritize in a fast-paced, virtual school environment. Technologically adept and eager to learn new systems. Strong problem-solving skills and a collaborative mindset. Commitment to professionalism, confidentiality, and accuracy. Flexibility and adaptability within a remote or hybrid work structure. Working Conditions Primarily remote position with occasional on-site duties (e.g., testing, materials distribution). Standard school office hours with flexibility for evening or special events as needed. Must have a reliable internet connection and a workspace suitable for remote work. Seniority level Entry level Employment type Full-time Job function Administrative Industries Education Administration Programs Referrals increase your chances of interviewing at Texans Can Academies by 2x Get notified about new Virtual Assistant jobs in Dallas, TX . #J-18808-Ljbffr Texans Can Academies

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