Job Description

Job Description

Job Description

Must-Haves: Please do not apply unless you have these requirements

• Insurance verification, patient registration and scheduling experience. 
• Must be able to work 100% remote.
• Customer service experience.
• Epic experience related to scheduling, insurance verification and registration.
• Handle high call volume. 70 calls per day.
• Professionalism and reliability.

Nice to Haves:

• Experience with registration / scheduling imaging and diagnostic patients.

Day-to-Day:

• Interviews each patient or representative in order to obtain complete and accurate demographic. Financial and insurance information, and accurately enters all patient information into the registration system.
• Obtains new medical record numbers for all new patients.
• Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patient’s third-party payor.
• Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances clarifying special billing processes.
• Re-verifies all information at time of registration process.
• Assist in verifying benefits as needed and all patients end of year. Professional and knowledgeable communication to patient regarding benefits. Completes all revenue collection efforts according to WellStar and PAS policy.
• Contacts patients prior to initial visit to discuss co-pay and/or self-pay arrangements.
• Collects the co-pay amount at each visit and provides a receipt to the patient.
• Balances collection log and receipts at end of each business

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