Job Description

Job Description

Job Description

We are looking for a motivated and detail-oriented Help Desk Analyst to join our team in Kalamazoo, Michigan. This long-term contract position offers an excellent opportunity to assist with equipment upgrades and provide technical support to ensure smooth operations. The ideal candidate will have a strong foundation in technical troubleshooting, and experience with Chromebooks is highly valued.

Responsibilities:
• Assist with the replacement and upgrade of computer hardware, ensuring all equipment is installed and configured correctly.
• Provide technical support to resolve basic issues related to PCs, laptops, and Chromebooks.
• Identify and troubleshoot hardware and software problems promptly and effectively.
• Maintain accurate records of equipment swaps and technical support activities.
• Collaborate with team members to ensure a seamless transition during equipment refreshes.
• Educate end-users on basic troubleshooting techniques and system functionalities.
• Perform routine maintenance and updates on workstations to optimize performance.
• Support the setup and configuration of new desktops and workstations as needed.
• Ensure all technical issues are escalated appropriately when beyond the scope of expertise.• Basic understanding of computer hardware and software troubleshooting.
• Hands-on experience with Chromebooks is highly preferred.
• Proficiency in supporting PC hardware, software, and workstation setups.
• Strong problem-solving skills and attention to detail.
• Ability to communicate technical information effectively to non-technical users.
• Familiarity with technical support processes and documentation.
• Ability to work independently and manage multiple tasks efficiently.
• Prior experience in an IT support or help desk role is a plus.

Job Tags

Long term contract,

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