Help Desk Analyst Job at Robert Half, West Jefferson, OH

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  • Robert Half
  • West Jefferson, OH

Job Description

Job Description

Job Description

We are looking for a dedicated Help Desk Analyst to join our team in West Jefferson, Ohio. This long-term contract position offers an excellent opportunity to provide technical support and assist with IT-related tasks. If you have a knack for solving technical issues and a strong understanding of IT systems, we encourage you to apply.

Responsibilities:
• Provide comprehensive support for desktop computers, laptops, and mobile devices.
• Diagnose and resolve hardware, software, and network-related problems.
• Manage basic system administration tasks, including user accounts, permissions, and updates.
• Monitor, configure, and maintain network systems to ensure operational efficiency.
• Create and update documentation for technical procedures and solutions.
• Offer assistance on IT-related projects and initiatives as required.
• Respond to service desk tickets promptly and ensure timely resolutions.
• Deliver technical guidance to users both on-site and remotely.• Proven experience in IT support or help desk roles.
• Solid understanding of Windows operating systems, particularly Windows 10.
• Familiarity with networking concepts, including routers, switches, and related technologies.
• Proficiency in basic troubleshooting techniques for hardware and software.
• Strong communication skills with the ability to explain technical information clearly.
• Capability to work independently with minimal supervision.
• Experience with managing service desk tickets and prioritizing tasks effectively.

Job Tags

Long term contract, Remote work,

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