Job Description

Job Description

Job Description

Eldridge Service Co, Chattanooga TN.

We are a family - owned and operated, providing the best heating & cooling, electrical, and plumbing solutions for businesses and homeowners throughout the greater Chattanooga and North Georgia areas since 2003!

We have the highest quality Carrier, Mitsubishi products and provide regular, on-going training for our installers and technicians.

We are looking for an HVAC Service Manager to be part of our growing team! This position will oversee the daily operation and profitability of our service department.

BENEFITS

• Medical Insurance with 50% paid coverage
• Aflac supplemental insurance options
• Vacation time
• 6 paid holidays
• Simple IRA
• Company phone
• Company Tablet
• Family - Owned and operated
• Birthday paid day off
• Breakroom with beverages & snacks

JOB TITLE: HVAC Service Manager

COMPENSATION: $60,000 - $70,000 salary + profitability bonuses

SCHEDULE: Monday to Friday, 7:30am - 4:30pm

JOB DUTIES:

• Oversee and manage the daily operations of the service department
• Supervise and delegate service employees, which includes involvement in coordinating employee schedules, conducting morning staff meetings, sales training, evaluating performance, and supervising work assignments
• Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills
• Manage gross profit margins, P&L and profitability of the service department
• Oversee Maintenance Program
• Vendor management
• Provide exceptional customer service by addressing customer inquiries and concerns
• Assist dispatcher with scheduling, billing, and customer communication

QUALIFICATIONS / SKILLS:

• 3 + years related experience in management in a service industry
• Experience in managing, coaching, and developing employees
• Profit and Loss experience
• Sales training / coaching
• Detail oriented and highly organized with exceptional follow-through abilities
• Computer skills required, MS Office, Service & Dispatch system
• Ability to inspire and lead others to attain company goals
• Strong communication skills
• Advanced customer service skills
• HVAC or similar industry experience desired but not required
• Bachelor's degree in business management or similar discipline

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