IDR is seeking a Services Delivery Manager to join one of our top clients in Columbia, SC. This role is pivotal in managing a dynamic team of analysts and engineers, ensuring the seamless operation of cyber infrastructure and tools, and providing round-the-clock monitoring and incident response. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Services Delivery Manager:
Oversee the comprehensive delivery of services to designated clients or business units. Act as the primary contact for client escalations and service-related inquiries. Monitor service performance, ensuring compliance with SLAs and KPIs. Lead and mentor service delivery teams to achieve operational excellence. Collaborate with cross-functional teams to resolve issues and enhance service delivery.
Required Skills for Services Delivery Manager:
Bachelor's degree in Business, Information Technology, or a related field (Master's degree preferred). 5+ years of experience in service delivery, operations management, or a related field. Extensive knowledge of security technologies such as SIEM, IDS/IPS, and EDR. Strong leadership and people management skills. Excellent communication, negotiation, and interpersonal abilities.
What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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